Customer Services

NZ Bakels are suppliers of high quality and innovative ingredients to the baking industry. We pride ourselves on having a team of highly qualified Sales Representatives, Bakery Advisors and Administration Staff to provide you with the Customer Service level you have come to expect.


Product demonstrations

You can contact your local Bakery Advisor to make arrangements for a demonstration of any of our products. The demonstration can take place either in your bakery or on site at one of our Customer Services Bakeries in Auckland, Palmerson North or Christchurch.


Demonstration Bakeries

NZ Bakels Ltd have onsite Demonstration and training bakery facilities in Auckland, Palmerston North and Christchurch. We are able to hold demonstrations on an individual basis and also with groups representing a chain of bakeries.

The bakeries are fully equipped for a full range of demonstrations and these are carried out by our team of experienced bakery advisors and key account managers.


Equipment Advice

Bakels does not supply equipment apart from specialised Bakery equipment for bulk handling of some products in industrial bakeries.

However, advice is available from your local Bakery Advisor on where to source various equipment and they can share their experience with equipment they have worked with.


Frequently Asked Questions

We are able to offer answers to the most frequently asked questions regarding the use of NZ Bakels products and their applications also bakery troubleshooting etc. Call 0800BAKELS and your call will be forwarded to one of our team of experienced Bakers or Sales Representatives.